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Charges for shipping in Australia A flat rate of $7.95 applies to all orders up to 3kg within Australia (includes GST). Orders weighing more than 3kg may be subject to additional charges. Orders over $180 will be sent freight free (Australia Only).
Delivery times are generally 3 to 5 working days from the time an order is placed.
Returns: 100% credit given towards other purchases if products returned within 7 days of receiving order. Must be accompanied by the purchase invoice, be unopened and undamaged (refund on shipping charges does not apply). Damaged goods will be replaced without charge.
Shipping from Australia to International destinations is via registered airmail A flat rate of $30.00 applies up to 1.5kg. Orders weighing more than 1.5kg may be subject to additional charges. Our office will be in contact with you by email to discuss any additional freight fees if applicable.
Please note that even though we take all the necessary steps and care to make sure your goods arrive safely to their destination, Quantum Wellness and Quantum Evolution Pty Ltd does not take responsibility for any issues associated to import regulations and duties of individual countries outside Australia. Any goods lost or misplaced or confiscated by customs of the individual countries where goods have been requested to be sent is the resposibility of the customer who ordered the goods.
Where the goods are returned from the appropriate country by customs and the products are unopened and undamaged, a 100% refund will apply less the postage expenses once the goods have been returned to our offices at 5 Sutton St, Woodford NSW. 2778 Australia.
Damaged goods in transit will be replaced without charge. Refunds on damaged goods are given only on those goods damaged and for a refund to apply the goods must be returned to our office and must be accompanied by the appropriate invoice. Return freight is the resposibility of the customer and postage will apply to replacement goods.
General returns: 100% credit given towards other purchases if products returned within 14 days of receiving order. Must be accompanied by the purchase invoice, be unopened and undamaged (refund on shipping charges does not apply and shipping to Australia is the responsibility of the purchaser).
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