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Quantum
Wellness
Privacy and
Confidentiality Statement
Member of the
Australian Traditional Medicine Society Since 1991
Serving the Communities of Australia in
Natural Health
Care
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This statement sets out the
privacy policy of Quantum Wellness & Quantum Evolution Pty Ltd’s in respect to personal information
which may be provide to Quantum Wellness & Quantum Evolution Pty Ltd.
Introduction
Quantum Wellness & Quantum Evolution Pty Ltd values
the relationship it has with clients and as such has an obligation to protect
client’s privacy and to comply with the National Privacy Principles Privacy Act.
This includes the Privacy Amendment (Private Sector) Act 2000 that came into
effect on 21 December 2001, requiring Quantum Wellness & Quantum Evolution Pty Ltd to handle a
client’s details responsibly. This responsibility regulates the accurate and
appropriate collection, holding, use, alteration, disclosure and transfer of
personal information by organizations in the private sector. Quantum Wellness & Quantum Evolution
Pty Ltd has always used due diligence and care when handling such information
and will continue to do so. The purpose of this document is to provide
information and an understanding of how Quantum Wellness & Quantum Evolution Pty Ltd collects,
uses, discloses and protects this personal information.
Collection & Use of Personal
Information
Quantum Wellness & Quantum Evolution Pty Ltd
receives and stores transaction information, information you have provided to us
in mailing list, email list, applications, registration or administration
processes. Wherever it is lawful and practicable, Quantum Wellness & Quantum Evolution Pty Ltd may
provide the option of not identifying yourself or not providing personal
information. The primary purpose in collecting information from you is to enable
Quantum Wellness & Quantum Evolution Pty Ltd to fulfill our service commitments to you in providing
educational courses, products and to improve these services and product to
fulfill the needs of clients. Quantum Wellness & Quantum Evolution Pty Ltd may use the information
you provide to help improve the services we deliver, measure consumer interest
in Quantum Wellness & Quantum Evolution Pty Ltd’s services, inform you of other
Quantum Wellness & Quantum Evolution
Pty Ltd products and services or to comply with requirements under the law. This
information may include names; date of birth; current address; telephone, fax,
mobile numbers; work phone number; email addresses; web-site address;
occupation; employer, employers address; private health fund membership; case
history; educational qualifications; name of institutions where graduated;
details of professional indemnity insurance and professional memberships. When
collecting this information, Quantum Wellness & Quantum Evolution Pty Ltd will do so only by lawful
and fair means and not in an unreasonably intrusive way. For the purposes of the
Privacy Act, this information stored on the Quantum Wellness & Quantum Evolution Pty Ltd data base
and files will only be collected with consent or as authorized by the National
Privacy Principles.
Your personal information may be
used to:
• Administer and manage your purchases, membership, courses and licenses by
Quantum Wellness & Quantum Evolution Pty Ltd including charging and billing and the collection of
debts
• Verify you as a client / customer, licensee or member of Quantum Wellness
& Quantum Evolution Pty
Ltd
• Respond to specific requests for client / customer, licensee or member
information
• Provide you with special offers you may find of interest
• Provide you with information on new products or services
• Gain an understanding of needs so that Quantum Wellness & Quantum Evolution Pty Ltd can provide
improved services
• Address information technology requirements, systems maintenance and
development issues
• Keep you informed about matters related to Quantum Wellness & Quantum Evolution Pty Ltd
activities through correspondence, emails, facsimiles, newsletters, information
manuals, brochures, endorsed products, courses, seminars, programs and events.
Disclosure & Access of
Personal Information
Quantum Wellness & Quantum Evolution Pty Ltd will
not disclose personal information to a third party unless it is:
• Necessary to provide the services outlined above or information you requested
• To meet the disclosed purpose for which it was intended
• To the extent necessary to carry out the improvement of services provided
• Requested by law
• Consented to by the individual providing the personal information
Quantum Wellness
&
Quantum Evolution Pty Ltd will take reasonable steps to protect your personal
information from misuse, loss and from unauthorized access, modification or
disclosure in accordance with the requirements of our privacy policy and the
National Privacy Principles. Sensitive written information is never disclosed to
a third party without the individual’s consent. An individual has a right to
access and, if necessary, to correct the personal information provided and held
by Quantum Wellness & Quantum Evolution Pty Ltd. For security reasons, a written request for access
may be required. In order to deliver services Quantum Evolution Pty Ltd may
disclose your personal information to persons or organizations outside Quantum
Wellness & Quantum
Evolution Pty Ltd.
These persons or organizations
carry out our:
• Database management
• Mailing systems
• Printing activities
• Billing and debt recovery
• Information and technology functions
Accuracy, Storage & Security
of Personal Information
Quantum Wellness & Quantum Evolution Pty Ltd will
take all reasonable steps to ensure that the personal information it collects,
uses or discloses is accurate, complete and current. The accuracy of this
information depends to a large extent on the information individuals provide and
therefore can assist Quantum Wellness & Quantum Evolution Pty Ltd in meeting this criterion by
notifying us of changes to your personal details. Quantum Wellness & Quantum Evolution Pty Ltd will
take all reasonable steps to protect the personal information provided by
individuals from misuse, loss and unauthorized access, modification or
disclosure. Quantum Wellness & Quantum Evolution Pty Ltd imposes rules on its employees who have
access the databases that store your information or to the servers that host our
services and while we cannot guarantee that any unauthorized access, disclosure,
loss, misuse or alteration to your data will not occur, we will take reasonable
steps to prevent such unfortunate occurrences.
Trans-border Data Flows
Where for the purposes of
fulfilling our commitments to you, we disclose personal information to persons
involved in administering the services, our related entities or business
partners, and such permitted persons are in a foreign country, Quantum Wellness
& Quantum Evolution
Pty Ltd will not, without your consent, transfer personal information to such
persons unless:
• We reasonably believe that the permitted persons are subject to a law, binding
scheme or contract or we have taken reasonable steps to ensure that they are
subject to a contract which effectively upholds principles for the fair handling
of personal information that are substantially similar to the National
Principles For the Fair Handling of Personal Information embodied in the Privacy
amendment (Private Sector) Act 2000; or
• The transfer is necessary for the performance of services requested by you or
for the purpose of fulfilling our business commitments to you; or
• The transfer is necessary for the conclusion or performance of a contract
concluded in your interest, between Quantum Wellness & Quantum Evolution Pty Ltd and a third party;
or
• All of the following apply: the transfer is for your benefit and it is
impracticable to obtain your consent to the transfer and if it were practicable
you would be likely to consent to the transfer.
Complaints Resolution
Quantum Wellness & Quantum Evolution Pty Ltd is
committed to providing a fair and responsive system for handling and resolving
complaints.
If at any time you wish to lodge a complaint in respect of the use, handling or
disclosure of your personal information by Quantum Wellness & Quantum Evolution Pty Ltd you may
notify us by post to the Privacy Officer, Quantum Evolution Pty Ltd, 15 Eveleigh
Ave, Blackheath, NSW 2785. Australia.
We will endeavor to investigate and advise you of the outcome within 21 days of
receipt of such complaint.
Contacts
Individuals wishing to access
their personal information or make a complaint about a possible breach by
Quantum Evolution Pty Ltd or this Privacy Statement or the Act can contact:
The Privacy Officer, Quantum Evolution Pty Ltd, 15 Eveleigh Ave, Blackheath.
NSW. 2785. Australia.
Phone: +612 0418 634 716 Fax: +612 4734 9010
Should an individual feel that their complaint has not been properly managed or
adequately resolved by Quantum Evolution Pty Ltd, they can direct their
complaint to:
The Privacy Commissioner, GPO Box 5218, Sydney, NSW 1042
Phone: (+612) 1300 363 992 Fax: (+612) 1800 620 241 Email:
privacy@privacy.gov.au
Liability Disclaimer
Quantum Wellness & Quantum Evolution Pty Ltd will
use all reasonable endeavors to protect and keep confidential any personally
identifiable information in its possession. If any confidential or personally
identifiable information is accessed by a third party, whether by negligence or
otherwise of Quantum Wellness & Quantum Evolution Pty Ltd, its agents, suppliers, contractors,
volunteers, related bodies, affiliates or associated parties, to the extent
permitted by law, Quantum Wellness & Quantum Evolution Pty Ltd is not liable for loss, damage,
costs, liability or other form of contribution.
Further information may be obtained on privacy
issues in Australia by visiting the Australian Federal Privacy Commissioner’s
website at
www.privacy.gov.au
Date last
revised 2/11/07
